As from 1st July 2023, Yorketown Medical Practice is a private billing practice.

Bulk Billing will continue for Veterans’ Affairs card holders, Government funded vaccinations and management plans.

Medicare cards and concession cards must be presented when requested.

Payment is required on the day of the consultation and can be made by cash, EFTPOS or Credit Card (excluding American Express and Diners cards).

All workers compensation and motor vehicle accident patients are required to pay their accounts at the time of consultation until a letter of acceptance or claim number is produced from their insurance company.

Appointments are usually booked at 15 minute intervals.

When making your appointment, please advise the receptionist if you feel that you require a longer appointment so that an appropriate consultation time can be arranged. Longer consultations are also available should you require them for specific treatments/procedures. Please advise reception if you believe you require an urgent appointment.

Failure to notify cancellation of an appointment, with less than 24 hours’ notice, will result in a fee being charged.

We strive to provide a a professional and friendly service that exceeds expectations, and we value all patient feedback, both positive and negative. From time to time, we will be seeking your feedback in form of a Patient Survey as part of meeting our accreditation standards. We would encourage you to give us suggestions as to how we may improve our health services to you. Any complaints will be taken seriously and please feel free to contact us.

This survey was completed in May 2023 and suggestion for improvements have been received, these have been discussed at a meeting and we will endeavour to continue to exceed.

Past improvements:

• High raised chairs have been added to our waiting room in response to patient feedback.

• The new treatment room/nurse consulting room has been refurbished as the result of a grant from the Commonwealth Department of Health and is an excellent facility for the practice and patients.

• We introduced HotDoc – this is used for online bookings, SMS appointment reminders, and tools for encouraging preventative health.

• We have a TV slideshow promoting information and preventative healthcare.

• Keeping extra appointments for on the day (this is on top on our emergency slots) – these are individually triaged by nurse.

Suggestions:

If you have any feedback, please feel free to let us know.

In any business, it is hard to please everybody all the time. If you are unhappy about any aspects of your care here, please let us know, so that we can address any issues that may be an underlying cause. It is the policy of Yorketown Medical Practice to respond to all complaints in writing. If you have an issue of great concern, please contact:

Health and Community Services Complaints Commissioner (HCSCC)
PO Box 199 Rundle Mall SA 5000
Ph 8226 8666 – or Toll Free 1800 232 007 or via an e-mail enquiry at info@hcscc.sa.gov.au.”

Medical treatment outside of normal consulting hours is available for emergencies at the YP Health Service (Yorketown Hospital).

The patient will be assessed by the nursing staff and the Doctor rostered on-call will be called in if necessary.

Yorketown Medical Practice participates in providing a shared after-hours emergency service at the Yorketown Hospital 24 hours a day, 7 days a week.

A consultation fee WILL occur when the patient sees the Doctor that is called from Yorketown Medical Practice — staff from Yorketown Medical Practice will contact you once paperwork is received.

To access after-hours emergency services:
• Call 000 for medical emergencies requiring an Ambulance.
• Alternatively, you can contact Health Direct on 1800 022 222.
• Call Yorketown Hospital on (08) 88521200, or present to the hospital for assessment
if it is an emergency.